Questions, answered plainly

SaathMera is for elderly parents who want care at home without fuss, and for the sons, daughters and caregivers who look after them, whether they live nearby or in another city.

No. There is one SaathMera app. When you sign up you choose whether you are the parent or a family member, and the app shows you the right screens.

Not yet. SaathMera is available for Android phones through Google Play.

Home visits depend on our doctors, nurses and laboratory partners in your area. We currently serve Chandigarh, Mohali, Panchkula and Zirakpur.

Every morning SaathMera asks "How are you feeling today?". The parent taps Good or Not Good, and then says whether they need any help. It takes a couple of seconds.

If they say Not Good or ask for help, their linked family member gets an alert straight away. The parent can also say what kind of help they need and send a short message.

Nothing happens to the account. The missed day shows up in the check-in history the family and the SaathMera team can see, so someone can call and make sure all is well.

Open Care in the app, choose Doctor home visit, and pick a date and time. Our team calls the doctor and confirms your slot. You get a notification as soon as it is confirmed.

Every visit is arranged by a person on our team, who checks with the doctor, nurse or laboratory before confirming. If your chosen time is not possible, we will offer another one.

You book the consultation in SaathMera. At the confirmed time, the doctor calls you on WhatsApp for a video consultation.

The booking and home collection are arranged by SaathMera. The test charges themselves are billed separately by our laboratory partner.

Payments are made in the app through Razorpay, including UPI.

No. Every payment is a one-time payment. We remind you before your plan ends, and you renew only if you want to.

No. On longer plans the visits and consultations are a total for the whole period. For example, the 12 Months Premium plan includes 12 doctor home visits to use at any point during the year.

If our team cannot arrange your visit, or you cancel before it happens, any payment is refunded through Razorpay within 3 to 5 working days. If the visit was covered by your plan, it goes back into your balance.

The parent goes to Account, then Family access, and shares their link code. The family member enters it in their own SaathMera app, and the parent approves the request.

Only what the parent allows. Seeing check-ins, booking visits and paying are separate permissions, and nothing is visible until the parent approves the link.

The parent opens Family access, chooses the family member and removes their access. It ends straight away.

No. The Emergency button places a normal phone call to the family member or contact you have chosen. SaathMera does not dispatch ambulances or track location. For an ambulance, dial 108.

No. The Daily Health and Wellness Update is general information about staying well. For advice about your own health, speak to a doctor.

You, any family member you have approved, and authorised members of the SaathMera team. It is never sold or used for advertising. Read the privacy policy for the details.

In the app, open Account and choose Delete my account. See Delete your account for what is removed and what we have to keep.

The parent shares a link code from the app. The family member enters it, and the parent approves the request and chooses what they may see and do. Access can be revoked at any time.

The app sends a reminder. If the day passes with no answer, the linked family can see the missed check-in in the history.