Terms of use

The service

SaathMera is provided by SaathMera Private Limited. It lets elderly users and their linked family members request home visits from doctors and nurses, doctor consultations on WhatsApp and blood test collection at home, and provides a daily check-in, a daily wellness update and an emergency call button.

SaathMera arranges care. The medical care itself is given by independent doctors, nurses and laboratory partners.

Accounts

• You must be 18 or older to create an account.
• You register as either an elderly user or a family member, using a mobile number you control.
• Keep your account details accurate and your password private. You are responsible for activity on your account.
• We may suspend an account that is misused or breaks these terms.

Family access

• A family member can link to an elderly user only with that user's approval.
• The elderly user decides whether a linked family member can see check-ins, book visits and pay, and can remove access at any time.
• A family member who books or pays on someone's behalf confirms they have that person's agreement.

Bookings

• A booking is a request. It is confirmed only when the SaathMera team confirms it in the app.
• We may offer a different time, or decline a request we cannot arrange. If we decline, any payment is refunded and any plan visit is restored.
• You can cancel a booking before the visit. Cancellations after the provider has started travelling may not be refunded.
• Doctor video consultations take place on WhatsApp, outside the app, and WhatsApp's own terms apply to that call.
• Blood test charges are billed separately by the laboratory partner.

Plans

• Plans last for the stated period: one, three, six or twelve months.
• Visits and consultations on three, six and twelve month plans are a total for the whole period, not per month.
• Included visits and consultations do not carry forward after a plan expires.
• If an included visit is cancelled or declined before it is completed, it is restored to your balance.
• Plans do not renew automatically. We send a reminder before your plan ends.

Payments and refunds

• Payments are one-time payments made through Razorpay, including UPI. Razorpay's terms also apply.
• Prices are shown in the app before you pay and may change from time to time. A change never affects a payment already made.
• Refunds are returned to the original payment method and usually arrive within 3 to 5 working days.

Medical information

The Daily Health and Wellness Update is general health information, not individual medical advice. It does not replace a consultation with a doctor. SaathMera does not diagnose conditions.

Emergencies

SaathMera is not an emergency service. The Emergency button places an ordinary phone call to the contact you have chosen. We do not dispatch or track ambulances and do not track location. In a medical emergency, dial 108.

Your responsibilities

• Give accurate information about addresses, health conditions and the care needed.
• Be available at the confirmed time, or cancel in good time.
• Treat doctors, nurses, laboratory staff and our team with respect.
• Do not misuse the app, try to access other people's information, or interfere with the service.

General

To the extent the law allows, SaathMera is not liable for indirect losses, or for the acts of independent providers beyond our reasonable control. Nothing in these terms limits rights you have under Indian consumer law.

These terms are governed by the laws of India, and the courts of Chandigarh have jurisdiction. We may update these terms and will tell you in the app before a meaningful change takes effect.

Questions? Write to [email protected] or visit the contact page.