Privacy policy

Who we are

SaathMera is operated by SaathMera Private Limited, SCO 112, Sector 34-A, Chandigarh 160022, India ("SaathMera", "we", "us"). This policy covers the SaathMera Android app and this website.

What we collect

Information you give us

• Account details: your name, mobile number, email address and, if you add one, a profile photo.
• Parent profile: age, gender, home address for visits, and any existing health conditions you choose to share.
• Emergency contact: the name and number the Emergency button calls.
• Daily check-ins: each answer, the time it was given, any help requested and any message sent to family.
• Bookings: the service, preferred date and time, notes for the provider, the status of the visit and any rating you leave.
• Family links: who is linked to whom and which permissions the parent has granted.
• Support messages: anything you send us through the app or by email.

Information created when you use SaathMera

• Payments and plans: amounts, plan details, what has been used, and payment references and status from Razorpay. We do not receive or store your card or UPI details.
• Devices and sign-ins: a notification token for your phone, and for each signed-in device its name, IP address and when it was last used, so you can review and sign out devices.

How we use it

• To create your account and confirm your mobile number.
• To arrange visits, consultations and blood tests, and to keep you updated about them.
• To run the daily check-in and alert linked family members when a parent is not well or asks for help.
• To take payments, manage plans, issue refunds and send renewal reminders.
• To answer your questions and improve the service.
• To meet our legal, tax and accounting obligations.

Who can see it

• You.
• Family members the parent has approved, and only within the permissions the parent has granted.
• Authorised SaathMera staff, who need it to arrange care and support you. Access is limited by role.
• The doctor, nurse or laboratory assigned to your booking, who receive what they need for that visit, such as your name, address, phone number and booking notes.
• Service providers who help us run SaathMera: Razorpay for payments, Firebase Cloud Messaging for notifications, an SMS provider for one-time codes, and our hosting provider. They process information only on our instructions.
• Authorities, where the law requires it.

What we never do

• We never sell your information.
• We never use your health information for advertising.
• We do not track your location.
• A family member sees nothing until the parent approves their link.

Security

All communication between the app and our servers is encrypted with HTTPS. Passwords are stored in hashed form. Staff access is limited by role, and the database is backed up regularly. No system is perfectly secure, but we take reasonable measures to prevent unauthorised access to your information.

How long we keep it

We keep your information while your account is open. When your account is closed, we remove your personal details, profile, check-ins, emergency contact, notifications, devices and uploaded files, and end any family links. Records of bookings and payments are kept, without your name or contact details, for as long as accounting and tax law requires.

Your choices

• See and correct your details from Account in the app.
• Control family access: approve, limit or remove any family member at any time.
• Manage notifications from Settings in the app.
• Sign out other devices from Security in the app.
• Delete your account. See Delete your account.

SaathMera is intended for adults aged 18 and over.

Contact and grievances

For any question or complaint about your information, contact our grievance officer at [email protected]. We aim to respond within one working day and to resolve complaints within the period the law requires.

If we change this policy in a meaningful way, we will tell you in the app before the change takes effect.